1 hour ticket response
Quick assistance is our leading task and that is the reason why we’ve got a team of expert technicians who are prepared to provide a rapid response to any question that you may have. Simply open your tech support ticket from the Site Control Panel and we will respond within one hour at the latest. Actually, we work hard and aim for a 20–minute ticket response time.
An Excellent Support Service
Each member of our customer service staff has several years of experience in the shared web hosting industry and most of them have been with us for at least 5 years. They are all prepared to reply to all your questions in the most competent manner possible.
An Easy–to–Browse Help Center Section
To help you get a quick hint on how to use a given feature, we have integrated a very user–friendly Help section in your Site Control Panel. You can browse through a broad collection of web hosting account management articles and website management articles, have a peek at the F.A.Q. database or watch our instructional video tutorials.