Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • All your help requests will be replied to in maximum sixty minutes after the support ticket or e–mail was received. If your issue calls for further assistance from a sysadmin, we’ll direct the trouble ticket or the email to the person in charge, in a timely manner and we will leave a comment to inform you that more time will be required for reaching the optimal solution. Furthermore if you order our Managed Servers package, all of the server management tasks included there will be carried out whenever you wish.

  • Top quality support service

  • An Exceptional Technical Support Service

  • Our help desk support staff will be online for you 24–7–365 should you need help while working with our Site Control Panel or with any of the applications that we preinstall on your behalf on the dedicated server. Furthermore if you need assistance handling the everyday administration tasks on your dedicated server, you can have a look at our Managed Servers package, which includes data backup hard drive space, Operating System updates on a weekly basis, installation and troubleshooting services, server monitoring and rebooting services, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Every dedicated server comes with our free–of–charge Site Control Panel, which boasts a circumstantial knowledge base plus a set of instructional video tutorials. Whenever you require help with the Site Control Panel, just push the Videos or Help buttons situated in the top right corner.