The access to the customer and technical support that a shared web hosting company provides can tell you a lot for the services that they offer as well. If you can use just emails and / or tickets, you have most likely come across a reseller not the web hosting supplier. When this is the case, you'll probably have to wait for a couple of days in order to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may need to get in touch with the true web hosting company for extra help. If the supplier offers you various means of communication with short response time that are available at any time, they're almost certainly the top provider, not just a reseller. So you'll get prompt assistance and top-notch support since they'll have immediate access to the servers where your account is. No matter what the trouble - sales or technical, it's always better to have the option to get hold of your website hosting company right away by using your preferred method of communication.
24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of getting assistance right away, so our shared web hosting services come with 24/7 technical support and various options for contact. If you don't have an account yet, you can phone us or come on our live chat and consult with a live representative, so as to inquire about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up obtaining a service which you cannot use effectively. In case you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it requires additional investigation. Unlike the vast majority of providers that you can find today, we answer to all the tickets within the hour, so you won't need to wait for a whole day. Our support services are available day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try our support services even before you get a semi-dedicated server account from our company as we have telephone and live chat support for pre-sales, billing and general questions. Our representatives can help you choose the most suitable package or offer you info about our servers, so as to confirm whether the system requirements for your web sites are met. If you're an active client, you'll also be able to contact us through e-mail or via our ticketing system, that can be accessed from the Hepsia hosting Control Panel. We warrant that any time you use these 2 methods of contact, you will get a reply within less than an hour and that’s 24/7, which includes weekends and public holidays. If you have used the hosting services of other service providers, even large ones, you are able to compare the response time since it often takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
Every VPS server package that we provide comes with 24/7 customer and tech support, so in case you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you are able to get in touch with us at any moment, even holidays and weekends. For your benefit, we offer different methods of communication - phone support with several local numbers globally, live chat, email messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters because it'll be easier to track what is going on. The maximum warranted response time for all emails and tickets is 60 minutes, yet it rarely takes that long to get assistance. In case you obtain the Managed Services upgrade that we supply, our administrators will also assist you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time guarantee, you will benefit from extremely fast support when you purchase a dedicated server through our company. Our customer and tech support teams are available 24/7/365, as a result when you open a ticket via your billing account or you send an e-mail message related to any kind of issue with your server or the pre-installed software on it at any time of the day, you'll get a reply within one hour, even during holidays. Our ticketing system is the perfect option when the issue in question requires a longer period of time to be resolved or if it has to be sent to our administrators, as it is much easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to phone us or talk to a live representative via our chat service. In case you add the Managed Services upgrade to the server plan, our admins can also assist you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 too.