Phone Support
What does ?phone support? mean in the arena of web hosting?
There're plenty of shared web hosting providers available, still many of them are resellers that have limited resources, particularly in terms of support. One way to distinguish them is the option to reach the company over the phone. The type of support that you will have via this method of communication may vary depending on the supplier - a few of them offer professional telephone support, others offer common and customer support only since some matters are more time-consuming and it is a lot less difficult to be resolved with a ticket, especially if the issue needs to be escalated. However, it is good to know that you can always contact your website hosting supplier because there are lots of small-scale problems which can be resolved easily and in a very timely manner with a phone call, not mentioning that you are able to get more information regarding the services before you become a client.
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Phone Support in Shared Web Hosting
We know that having the option to talk to a live agent is rather important, for that reason we have three support lines globally (Australia, USA and UK) and you're able to reach us on the phone for 14 hours every day. In case you consider purchasing one of our
shared web hosting, for example, you're able to phone us and find out more about our solutions before you order to make sure that we do match all of the system requirements for your websites. After your purchase, you can call us about any sales and billing difficulties you may experience, or get any general or basic tech information that you need. We've aimed to find the optimal balance between phone and ticket support, so for entirely technical matters you will have to use our ticketing system, that will make it easier to follow the communication together with any new developments in the resolution of the issue.
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Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hours per day as a part of the support services for every single
semi-dedicated server plan that we supply. Considering that some issues are more difficult and time-consuming, you may need to open a ticket in case you experience such an issue, but for all the billing, general or minor technical issues you can always call us and we'll assist you instantly so as to save you the time you will need to spend on opening a ticket. Even if you don't have an account yet, you'll be able to find out if you can host your websites on our innovative cloud platform or you'll be able to receive any other general info about our semi-dedicated solutions. We now have local phone numbers in the U.S.A., the United Kingdom and Australia as well as a global number, therefore you will be able to call the one that is nearer to where you are.