If you’ve ever got any queries with regard to your hosting plan or if you face a problem with your websites, you’ll have to touch base with the web hosting provider’s customer support team. It may not make a difference how soon they’ll answer when you've got a generic inquiry, but a problem such as a mishandled web application update, for example, may result in your website becoming broken or unreachable on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the site will be down. If you offer services or goods online, any outage will affect your site unfavorably and you may lose existing or potential visitors. Many hosting providers, chiefly resellers, handle tickets and e-mails within 24 hours, but in the digital sphere that is way too long, since visitors will rarely revisit a website that is not functioning properly for a prolonged time interval.
One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting include a sixty-minute response guarantee, so irrespective of what enquiry or obstacle you may have, we will always be there to lend you a hand. As a matter of fact, it rarely takes more than 30 minutes to get a problem sorted out or an inquiry answered, and this is valid for both technical and sales matters. Our client support staff representatives are available 24-7, even on national holidays and weekends, which goes to say that you will always receive swift help. We realize exactly how priceless time can be, so by the time we respond to your support ticket or email, we’ll have probed into the issue and, in case we haven’t discovered a solution, we’ll give you more information on what you need to do on your end – when the circumstances demand this. With our support services, you can be certain that there will be somebody to help you momentarily, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a customer support ticket from your hosting Control Panel or send an email concerning your semi-dedicated server, you’ll get a reply within less than 1 hour. You can contact us whenever you like in regards to billing, technical or general matters and given that we are on duty 24 hours a day, 7 days a week, 365 days a year, you will always get support in a timely fashion. Depending on the specific issue or question, we’ll give you more information, solve the complication if it has been caused by something that is within our reach or advise you on what steps to take in case you have to configure a given setting for a web-based app that we can’t access. You can just forget about waiting around for a whole day for every single response. In reality, in most cases we respond to emails and tickets within 20-25 minutes max.