If your hosting provider offers live chat support, you're able to speak to an agent in real-time and find out useful information or get a problem resolved in a timely manner. The advantage of using chat compared to calling to talk with a live person is that you need only a computer with access to the world wide web, which means that you won't pay any fees when you're in another country or state. What's more, it is a lot quicker to copy and paste info like domains, usernames or error messages in other words details which are sometimes hard to share with the other side on the telephone. The live chat is also a much faster way to contact the website hosting provider's support crew in comparison to using a ticketing system. Last, but not least, if some trouble requires some more time to be taken care of, you're able to do something else while you wait for assistance on the live chat, so you won't waste time - something that is not possible if you're on the telephone.
Live Chat Support in Shared Web Hosting
As we consider the fact that a lot of problems are usually resolved when you speak with a live person, we offer a live chat service for all of our potential and existing customers. Our chat is available every day and our support agents will help you with a wide range of questions and issues. If you aren't our client yet, you're able to learn more about our shared web hosting packages and the web hosting environment in general so as to be certain that your web sites will operate properly on our servers. In case you already have an account and you have some questions or you experience any kind of troubles with any of our services, you will be able to get in touch with us through the live chat and we can provide the necessary information or help you troubleshoot the problem. You'll need to open a trouble ticket for some issues which require longer time or the assistance of a sysadmin, still for a variety of standard troubles you can receive help on the spot.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is designed for all of our prospective and active clients. If you are looking for a new website hosting account, you're able to chat in real time to one of our agents and get more info about our semi-dedicated servers in order to choose the right plan for your sites. If you already own an account with us, we'll support you in a very timely manner with general, billing and first-level technicalissues. Although in some instances you will have to open a support ticket as there're troubles that can't be resolved on the live chat, we will help you with various common tasks, such as setting up an email account in an e-mail client or forwarding one domain name to another one. Thus, you will enjoy timely support and you'll save many hours.