If your hosting provider offers live chat support, you're able to speak to an agent in real-time and find out useful information or get a problem resolved in a timely manner. The advantage of using chat compared to calling to talk with a live person is that you need only a computer with access to the world wide web, which means that you won't pay any fees when you're in another country or state. What's more, it is a lot quicker to copy and paste info like domains, usernames or error messages in other words details which are sometimes hard to share with the other side on the telephone. The live chat is also a much faster way to contact the website hosting provider's support crew in comparison to using a ticketing system. Last, but not least, if some trouble requires some more time to be taken care of, you're able to do something else while you wait for assistance on the live chat, so you won't waste time - something that is not possible if you're on the telephone.