Integrated Ticketing System
Learn more about the Integrated Ticketing Systems and their pros and cons. Learn what makes them different from other support channels.
If you’ve bought a hosting package and you’ve got certain questions relating to a concrete feature/function, or if you have confronted a certain predicament and you need support, you should be able to get in touch with the respective customer care team. All hosting companies deploy a ticketing system irrespective of whether they provide other means of contacting them along with it or not, because of the fact that the very best way to deal with a problem most often is to open a ticket. This communication model makes the replies exchanged by both sides simple to track and allows the help desk team representatives to escalate the situation in case, for example, a server administrator must interfere. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you need to have at least two separate accounts to contact the help desk staff and to actually manage the hosting space. Incessantly logging in and out of different accounts might be a nuisance, not to mention the fact that it requires quite a long time for the majority of web hosting providers to reply to the ticket requests themselves.
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Integrated Ticketing System in Shared Web Hosting
In contrast to what you may find with a lot of other web hosting companies, the ticketing system that we’re using with our
shared web hosting is an integral part of the Hepsia Control Panel, which comes with all accounts. You won’t have to memorize different login names and passwords, since you will be able to manage your tickets and the hosting account itself in one place. So, in case you have a question or run into a challenge, you can get in touch with our support team representatives right away. Our system features a smart search functionality. This means that even if you have opened multiple tickets over the years, you’ll be able to find the one that you want without effort. On top of that, you can read knowledge base recommendations for resolving commonly confronted predicaments.
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Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is built into the Hepsia Control Panel, which we have developed for our
semi-dedicated servers, so you won’t require another platform to get in touch with our client service team – you can do it on the spot as soon as you encounter a complication. Posting a new ticket takes several mouse clicks and tracking down an older one is equally simple. With our clever search box, you can quickly find any ticket that you’ve sent in the past. You can post a ticket at any particular point in time as our tech support team representatives are available 7 days a week and reply in no more than 60 minutes, although it rarely takes this much to get a response. With Hepsia, you will have everything in one location and you can forget about needing to sign in and out of 2 or more platforms to fix a simple problem.