One of the common reasons to get a hosting server of your own is that you shall have full control over the software environment and you can install anything you'd like. This will allow you to run apps that require particular software in order to be present on the hosting server, which is not possible with a shared Internet hosting server in which you are able to install software just within the account, but not on a root level. If you aren't very familiar with such matters, however, you could encounter issues due to the fact that managing a server of your own differs from managing a regular shared hosting account. In this light, we offer an upgrade with our server solutions called Installation & Troubleshooting, hence our admins can easily deal with different tasks which should be performed or can resolve many issues that you could come across.
Installation and Troubleshooting in VPS Servers
The upgrade can be acquired with all VPS server packages we offer and you could add it either during the signup or at any time later using your billing CP. It comes with one hour of custom work on your web server, so our admins can help you with software installation or setup. They could furthermore troubleshoot any piece of software you have already installed if it doesn't work, so you will not have to waste time to determine what is wrong because they can help you in a very quick and qualified manner. Since this is a one-time upgrade, you can get it just when you need it and if a certain task takes shorter time, the remaining minutes will be available for the future and won't be reset in the end of the month. This upgrade is useful in case you cannot do something on your own or in case you have our Managed Services upgrade, but the half an hour of custom work it provides aren't enough for a certain task.
Installation and Troubleshooting in Dedicated Servers
You could add the upgrade to any one of the dedicated servers we offer at any time that you need it. In case you need any custom work from our admins just after your web server is ready, you could acquire the upgrade during the server signup process, or if you need something to be carried out later on, you'll be able to add the upgrade from your billing Control Panel. The Installation & Troubleshooting service offers 1 hour of work from our admins on your hosting server, so if you encounter any problems to install a third-party piece of software or some app gives errors and does not work the way it ought to, our professionals will be able to assist you in a very timely manner. If a task takes less than 1 hour, the rest of the time will be available for future tasks and you will be able to see it in the billing area. This upgrade is perfect if you do not have lots of experience with managing a server or if you use our Managed Services upgrade, but you exhaust the 30 minutes custom work it comes with.